Frequently Asked Questions

Quick List

1. How many medals will my display hold?

This answer is purely subjective. It is all a matter of personal preference as to what you think looks best. As a general rule, if you figure the average ribbon is 1" wide, then you should be able to fit up to one medal per 1" of hang bar space. If mounted properly, our displays are very sturdy and weight is generally not an issue.

2. What is the return policy today?

Allied Medal Hangers offers an excellent return policy. There is a 100% satisfaction guarantee for all standard displays! This means that if, for any reason, you'd like to return it you are more than welcome to do so within 30 days of the receipt of purchase. To return or exchange a display simply email us: [email protected] This will help us better assist you and will ensure a speedy and prompt refund/exchange. All refunds are made the same way the payment was made, either through PayPal or credit card. As a general rule, we do not accept returns of custom displays, however, if there's an issue, please don't hesitate to contact us. Above all else, what is most important to us is that our customers (YOU!) are satisfied.

3. After I place my order, how long does it take to receive my display?

Orders of standard design, "in stock" displays are usually processed and shipped within 1-3 business days, but sometimes can take up to 5 business days. Please allow for 3-5 extra days of processing time for custom displays. Once the displays ship from our Washington facility, they can take anywhere from 3-10 days depending on distance and carrier. You should receive an automated shipping notification within 24 hours of shipment.

4. Is it possible to get expedited shipping?

Depending on your location, you may be prompted for expedited shipping during checkout. If the option is not available but you do need it expedited then just email [email protected] or give us a call at (425) 869-0429

5. How much is shipping within the U.S.?

8Shipping on single displays is usually around $10, anywhere in the continental United States. The exact shipping cost may be slightly above or below this estimate, depending on your location. We generally use FedEx for all shipments, unless otherwise specified.

6. Do you ship internationally?

Yes! We ship packages internationally every day. The cost of international shipping is based on the size and weight of your order. The fees are calculated based on your specific address, during checkout on our website. FedEx is the preferred method of shipment. Most countries charge duties and taxes for products imported into their country. If you choose FedEx as the desired method, then the duties and taxes will be billed directly to us, so you will owe nothing to your country's customs department upon arrival (with a few exceptions). This will result in a faster delivery time. Order processing times will be the same for international orders as they are for domestic and once shipped, should only take a few days to arrive via FedEx. The USPS option can take a bit longer, and does not cover any duties and taxes. For some countries/addresses, you may not be given USPS as an option. In this case, FedEx is the only choice. NOTE: Please be sure to double check the destination address for international orders as there is no way for us to confirm or verify the address. It will be labeled exactly as it is submitted to us.

7. What comes with my display?

All displays come with a mounting kit, installation instructions, a packing slip, and instructions for returning or exchanging products. The mounting kit includes #4" stainless steel screws, #4x1/4" plastic nylon wall spacers, and #4x15/16" drywall anchors!

8. What tools are necessary for installation?

To install your display, you will need a handheld Philips screw driver with a #1 head which is the smallest "standard sized" screwdriver head. If you plan to use the included drywall anchors for extra support (recommended), you will also need a drill, accompanied by a 3/16" drill bit for pre-drilling the drywall anchor hole. To view the installation instructions, click here.

9. What if my display gets a scratch in it?

As with all stainless steel products, scratches are sometimes unavoidable. Minor scratches can be buffed out with a medium-coarse Scotch-Brite pad that can be found at your local hardware store. Be sure to buff the display by rubbing horizontally in the direction of the grain! If you rub the pad vertically against the grain, it will surely be noticeable. Major scratches in a display will result in the display needing to be ran through an industrial abrasive grainer. We would be more than happy to remove your major scratches for free, just pay shipping and handling.

10. What should I do if my display gets dirty, dusty, or fingerprinted?

Display maintenance is simple. Any standard stainless steel cleaner will have your display sparkling in no time, just as if it were a new stainless steel kitchen appliance. Sometimes it can be beneficial to use a paper towel as opposed to a cotton cloth to wipe the display with, as cotton can get caught on the sharp edges/corners of the display and leave cotton residue. It is also wise to spray your paper towel/cloth first, then wipe it on, as opposed to spraying the display directly, which may result in overspray on your wall.

11. Are Gift Certificates available today?

Yes! Gift certificates are now available. Please email [email protected] to order a gift certificate. We will create a one-time-use promotional code for any amount you'd like. The recipient only needs to know the code to redeem at checkout.

12. Can I get a custom display with more characters or detail than what is available on the catalog page?

Absolutely! We take pride in our ability to create oversized and unique displays that are completely personalized! The process works like this: You email us at [email protected] explaining what you had in mind. From there, we will design what we think you're looking for and email you a rendering of what the display would look like. You can choose to accept it, critique it, or decide on something completely different. If you critique it we will make revisions and send it back to you! This process will continue until you are 100% satisfied with the design! The best part is we do not require a deposit before we design your display! YOU get to see exactly what it will look like before you ever cough up a dime!

13. Are the displays offered in pink and black painted?

No. They are powder coated! Powder coating is a process in which colorful, electrically charged powder is sprayed onto a metal surface then heated in a very hot oven. The oven cures and seals the powder, leaving the item with a beautiful and vibrant color, while being more resistant to scratches and stains than regular paint.

14. Can I get any display in color?

Yes and No. Powder coating is a specialty service that is contracted out (meaning we don;t do it "in-house"). Powder coating companies normally have a minimum charge (around $85-$100) which just covers the cost of ordering and changing out the color in their applicator, preparation time, etc. Therefore we normally have a large number of displays done at one time to reduce the "per-display" price. This makes it inefficient to have only a few displays coated at a time. If you're looking for a display in something other than the standard stainless steel, you'll have to pay the minimum powder coating charge unless we're having a large quantity already done for our own back-stock. If you're wondering about the possibilities, please email us at [email protected]

15. What does "In Stock" mean?

"In Stock" means that is an item we generally try to keep in stock. Order processing usually takes between 1-4 business days after the order is placed.

Once your order is processed, shipping can take between 2-8 business days to arrive at your door. 95% of domestic orders are shipped via FedEx.

16. What does "Cut to Order" mean?

"Cut To Order" means we don’t make it until you order it. Cut To Order displays are usually processed in 3-10 business days.

Once your order is processed, shipping can take between 2-8 business days to arrive at your door. 95% of domestic orders are shipped via FedEx.

17. How are custom displays priced?

Custom display pricing is based mainly on size, as well as complexity of design. The base price starts at $59 for a 13" wide display. 99% of the time, the base price will result in the true price of the display. Additional design time is only charged for folks desiring specialized fonts and logos.


18. How to Ship Returns?

  1. Prior to shipping, you must email [email protected] with your intentions.
  2. Package item(s) securely in the same way they were shipped to you to ensure there is no damage during transit. Please include the original packing slip that was provided to you.
  3. For your protection we recommend that you use a traceable and insurable form of mail for shipment. We are not responsible for any items lost or damaged during transit.
  4. Ship to:
    Allied Steel Fabricators
    C/O Catalog Sales Returns
    4604 148th Ave. NE
    Redmond, WA 98052